Frequently Asked Questions
Everything you need to know about our luxury textiles and service.
What materials are used in your products?
We specialize in high-quality natural fibers, including ethically sourced Australian wool, alpaca, and mohair, crafted to ensure durability and comfort.
How should I care for my wool blankets?
To preserve the quality of your wool products, we recommend professional dry cleaning or a gentle hand wash in cold water using a wool-specific detergent.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Orders within Australia typically arrive within 3-7 business days, while international shipping may take 10-14 days.
Can I return or exchange my order?
Yes, we accept returns and exchanges on unused items in their original packaging within 30 days of purchase. Please note that custom or monogrammed items are final sale.
Do you offer gift wrapping services?
Absolutely. You can select our premium gift wrapping option at checkout, which includes a signature box and a personalized handwritten note.
Where are your products manufactured?
We take pride in our heritage; all our core collections are designed and manufactured at our historic mill in Tasmania, Australia, using traditional weaving techniques.