Returns & Exchanges

At Waverley Mills, we take pride in the quality of our luxury textiles. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer care team with your order number and reason for return to receive a Return Authorization and shipping instructions.

• 2.
  Prepare Your Package

  Ensure the item is in its original, unused condition with all tags attached and securely pack it in the original Waverley Mills packaging.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at your nearest authorized postal carrier or scheduled pickup location.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned textile, we will process your refund or dispatch your exchange item within 5-7 business days.